The titles of some of Dr. Kaplan’s recent presentations include the following:
- Is a Little Change Enough – Innovation, Imagination and Inspiration
- Service and Quality, People and Process – How to Make Your Department (Hospital) a Great Place
- Burnout & Resilience – Regaining the Joy in Medicine
- Nurses Are from Saturn, Physicians from Jupiter, Administrators from Mars – How Can We Speak the Same Language?
- Driving Hospital Quality – Six Sigma, LEAN, QA and PI
- Containing Cost While Providing Prudent Care
- Leadership and Accountability – Bridging the Gap between Idea and Implementation
- Mission Possible: Engaging Physicians in Service and Operational Excellence
- Practicing Excellence – How to Give Great Care and Feel Better at the End of Your Day
- The Future is Ahead of Schedule – What Brought Us to This Dance is Not Getting Us into the Next One
- The Future is Ahead of Schedule – Quality, Service & the Bottom Line
- The ABC’S of HCAHPS and Other Health Care Acronyms
- Up-Front and Back-End Tactics to Reduce Patient Crowding in the ED and the Hospital
- Leadership and Accountability – How to Inspire Change and Avoid Madness
- It’s not about Satisfying Patients… It’s about creating Memorable Experiences
- Speaking Like a Pro – Tactics to Give Great Presentations
- Risk Management – Avoid Getting Sued
- This is the Age of Brand You – How to Differentiate Yourself and Your Practice